Last updated: January 2020
Security Journey, Inc., including its affiliates (“SECURITY JOURNEY”, “WE”, “US”, or “OUR”) is committed to respecting your privacy and complying with applicable laws and regulations to ensure that the Personal Information you, whether personally or on behalf of an entity (“YOU”, “CUSTOMER”, or “USER”) give us is kept appropriately secure and processed fairly and lawfully.
The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act (as amended), if we receive actual knowledge that anyone under the age of 13 has provided Personal Information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.
1. INFORMATION WE COLLECT
- To analyze, profile and monitor customer patterns and better understand the interests and preferences of our key customer audiences so we can consistently improve our products and services;
- To ensure the proper functioning and security of our services, Site and Application, for example by preventing fraudulent transactions;
- To analyze Security Journey promotions or events for internal reporting purposes and to ensure adequate and appropriate product and resources; and
- To ensure we continue to comply with applicable laws, for example in maintaining the accuracy of our records.
2. HOW WE USE AND SHARE INFORMATION
We may collect the following information: your name, postal address, phone numbers, e-mail address(es), company, and other information. You acknowledge that we may also obtain information about you as a result of authentication or identity checks (for example in connection with our standard fraud checks when you make a purchase on our Site or Application). We use this information to identify you as a customer, to process your order, to deliver services, to process payments, to update our records and to generally manage your account with us under our terms with you. Providing us with Personal Information is voluntary but we may not be able to process your order and send you the required order acknowledgement and confirmation e-mails if you do not provide us with certain requested information.
Where permitted under applicable laws or with your consent (if so required by applicable laws), we may use information about how you use our Site and Application to personalize our communications to you, tailor the content appearing on our Site and Application and how these appear to you so as to make the Site, our Application and our services and communications more relevant to you and to enable your use of any interactive features of our services.
We may also use your Personal Information to contact you in relation to service-related matters, including, on occasion, to request and respond to feedback on your experience on our Site and/or Application, and to assist you in relation to prospective purchases on our Site and/or Application, where permitted to do so in accordance with applicable laws or if we have your consent to do so if required by applicable laws.
We may also use your Personal Information for our internal marketing analysis and demographic studies, together with non-Personal Information, to analyze, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. This means that we can offer more personalized and integrated shopping and interactive experiences to our customers across our Site and Applications.
We may supplement information we collect about you with marketing and demographic information which we receive from affiliated third-party companies, in addition to other information which is available in the public domain or which we are otherwise lawfully permitted to be provided with, in order to ensure the accuracy of our records, better understand the interests and preferences of our key customer audiences and improve our service to our customers. If you don’t want us to use your Personal Information in this way, then you can contact us at any time to ask us to stop (see “Contacting Security Journey” below).
Cookies are small pieces of information which are issued to your device when you visit a website or some applications and which store and sometimes track information about your use of the website or application. When you enter our Site or Application our web server sends a cookie to your device which allows us to recognize your device. By associating the identification numbers in the cookies with other customer information that you provide when for example you log-in to the Site or Application, then we know that the cookie information relates to you.
Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of our Site or Application may not work if you delete or disable cookies.
We use Google Analytics on our Site to collect usage data, to analyze how users use the Site, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/
Please see the Cookies Policy for more information about cookies and other technologies which are used on our Site and Application, including information on how you can manage your cookie choices and preferences.
3. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Services, you acknowledge that you understand and agree to assume these risks.
Privacy Shield Framework:
4. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
5. CUSTOMER DATA
“CUSTOMER DATA” means all information processed or stored on the Service by Customer or on Customer’s behalf, as well as any information derived from such information. Customer Data includes, without limitation: (1) information provided on the Service; (2) information provided to Security Journey by Customer’s customers or other Users or by other third parties; and (3) personally identifiable information from such Customers, Users, or other third parties.
(a) Access, Use, & Legal Compulsion. Unless it receives Customer’s prior written consent, Security Journey:
- Shall not access, process, or otherwise use Customer Data other than as necessary to facilitate the Services;
- Shall not give any of its employees access to Customer Data except to the extent that such individual needs access to facilitate performance under this Agreement and is subject to a reasonable written nondisclosure agreement with Security Journey protecting such data, with terms reasonably consistent with those of this section; and
- Shall not give any third-party access to Customer Data. Notwithstanding the foregoing, Security Journey may disclose Customer Data as required by applicable law or by proper legal or governmental authority. Security Journey shall give Customer prompt notice of any such legal or governmental demand and reasonably cooperate with Customer in any effort to seek a protective order or otherwise to contest such required disclosure, at Customer’s expense.
(b) Customer’s Rights. Customer possesses and retains all right, title, and interest in and to Customer Data, and Security Journey’s use and possession thereof is solely on Customer’s behalf.
6. GENERAL TERMS
Communications With Customer Success Team:
If you contact our Customer Service Team by live chat from our Site or Application, by email or phone, our Customer Service consultants may collect your Personal Information and use this information to identify you as a customer, help with your query, process your order, deliver products and services, process payments, update our records and to generally manage your account with us under our terms with you.
Notice To California Residents/Your California Privacy Rights:
To opt out of sharing your Personal Information with third parties for their direct marketing purposes, please e-mail us at email@example.com and clearly state your request, including your name, mailing address, e-mail address and phone number. Please see “Unsubscribe from Security Journey updates” for additional information.
In compliance with the Privacy Shield Principles, Security Journey commits to resolve complaints about our collection or use of your Personal Information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Security Journey at:
Security Journey has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you.
The Federal Trade Commission has jurisdiction over Security Journey’s compliance with the Privacy Shield.
Security Journey grants the possibility, under certain conditions, for the individual to invoke binding arbitration.
Type Of Third-Party Disclosure And Purpose:
Security Journey discloses Personal Information to Intercom, Inc. for purposes of customer support chat services. Intercom, Inc. is a Privacy Shield participant, with their entry found here:
Security Journey discloses Personal Information to Active Campaign, LLC for purposes of marketing automation. Active Campaign, LLC is a Privacy Shield participant, with their entry found here:
In the context of an onward transfer, Security Journey has responsibility for the processing of Personal Information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Security Journey shall remain liable under the Principles if its agent processes such Personal Information in a manner inconsistent with the Principles, unless the organization proves that it is not responsible for the event giving rise to the damage.
Security Journey Updates And Unsubscribing:
We can only send you Security Journey updates about our products, services and events with your consent. If you have provided your consent, you can withdraw it at any time (see “Unsubscribe from Security Journey updates” below).
If you have consented, we will send you Security Journey updates through the preferred communication via email. We may also obtain Personal Information where you “like” us, create posts or otherwise interact with our pages on social media platforms and may in response, use this information to communicate with you or provide relevant content via those social media platforms about our products, events and promotions where permitted to do so in accordance with applicable laws. Please refer to the privacy policies of the social media platforms for information about how they collect and use your Personal Information.
Financial Institutions And Payment Processing Partners:
In certain circumstances (where required or permitted under applicable laws or with your consent (if so required by applicable laws), we may disclose Personal Information relating to you to third parties in other jurisdictions in order to conform to any requirements of law, to comply with any legal or regulatory process, for the purposes of obtaining legal advice, for the purposes of credit risk reduction, to prevent and detect fraud and/or to protect and defend the rights and property of Security Journey and other members of the Security Journey team. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention, we will take all steps reasonably necessary to help ensure that it remains secure.
You may have the right under applicable laws to ask for details of the Personal Information we hold about you, to amend, limit or delete your Personal Information, or ask for a copy of the Personal Information you gave us. You can also withdraw any consent you give to us at any time and object to us using your Personal Information for Security Journey’s legitimate purposes.
If you would like to exercise any of these rights in relation to the Personal Information we hold about you or wish to change your preferences at any time, please contact us at firstname.lastname@example.org . Please note that we may require you to verify your identity before allowing you to access your Personal Information.
If you have an online customer account, you can also access, amend or update your information by logging into the Site or Application and amending your details as appropriate.
Retention And Deletion Of Personal Information:
We will only keep your information as long as you remain an active customer and for 5 years afterwards or otherwise as required for our business operations or by applicable laws. We may need to retain certain Personal Information even once a customer account has been closed or deleted to enforce our terms, for fraud prevention, to identify, issue or resolve legal claims and/or for proper record keeping purposes. We may also retain a record of any stated objection by you to receiving Security Journey updates for the purpose of ensuring we can continue to respect your wishes and not contact you further. If you request for your information to be deleted, your Personal Information will be deleted or destroyed in a manner that cannot be restored or reproduced.
Security And Third-Party Links:
We use strict procedures and security features to try to prevent unauthorized access wherever possible. Personal information may be accessed by persons within our organization, or our third-party service partners, who require such access to carry out the purposes indicated above, or such other purposes as may be permitted or required by the applicable law.
Personal information provided to Security Journey via the Site, Application and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “http” in the URL change to “https,” the “s” indicates you are in a secure area employing SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image. The Site and the Application use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address and credit card number. Our customer success also operates over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.
Local storage is technology which allows a website or an app to store and retrieve data on your mobile phone or other device. We use local storage to enable certain features, including to store certain parts of our site on your device so that those pages load more quickly when you next visit them. You can control the use of local storage using your browser settings.
By proceeding beyond this page, you consent to our cookie and local storage settings and agree that you understand this Cookies Policy which explains how you can manage your cookie and local storage choices and preferences. Please be aware that restricting cookies and/or local storage will impact on your user experience and may prevent you from using part of our website.
Collect information about how you use our site, so that we can improve the quality of our site and service. This information is used by us to:
Provide statistics on how our site is used;
See how effective our promotions and site are by identifying where you click and which website you arrived from;
Provide feedback to our selected third-party partners that one of our visitors also visited their website (including details of any products you bought); and
Help us improve the site by measuring any errors which occur during your browsing experience.
Provide you with improved site functionality by allowing access to additional services such as our ‘click to chat’ service or to remember you if you have visited us before and which preferences you have applied so that we can enhance your future visits to our site. These cookies may share information with partners to provide services on our site. The information shared is only to be used to provide the service, product or function and not for any other purpose.
Some of the cookies used by our site are served by us, and some are served by third parties who are delivering services on our behalf. Please note however, that by blocking or deleting cookies and/or local storage used on our site you may not be able to take full advantage of our site if you do so.