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We're Here to Help You Succeed

Our dedicated team will guide you every step of the way, ensuring you get the most out of your Security Journey experience.

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Security Journey Customer Support Team

Instant In-Platform Support Chat

Admins and learners are able to contact Customer Support through their in-platform chat. Receive a response within 30 seconds on average.

Hands-On Lesson Guidance

Learners can consult with security experts for hands-on lessons, achieving a 98% customer satisfaction rate with live chat support, or they can use Aspen, our AI assistant for code help.

Odyssey Collaboration Group

Collaborate with program admins and security peers to exchange best practices, industry trends, and administrative tips. 

Account Managers

Each customer is assigned an Account Manager to assist with setting up, managing, and optimizing their security training.
Security Journey Customer Support

AppSec Customer Support & Team Success for Secure Development

At Security Journey, we’re here to ensure that both program admins and learners have the tools, guidance, and support they need to succeed, every step of the way.

Going Beyond Support

We’re Your Partner in Success

Whether you're exploring a new feature or troubleshooting a challenge, our customer success resources are designed to empower you every step of the way.

Here’s how we’ve got you covered:

  • Fast, Friendly Email Support
    Expert answers, straight to your inbox—usually within an hour.

  • Searchable Knowledge Base
    Find step-by-step guides, FAQs, and best practices anytime you need them.

  • Live Chat with a Specialist
    Connect in real time for quick, personalized help.

  • Use Aspen, our new AI Assistant inside lessons for code help.

  • Stay Ahead with Regular Updates
    Be the first to know about product improvements, new features, and helpful tips.

Need Immediate Assistance?

You can access our Knowledge Base or contact our Support Team at support@securityjourney.com.

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Your Journey to Success

Security Journey is Here for You

Every Security Journey customer is assigned a dedicated Account Manager who will guide them throughout their journey.
 
From implementation and learner management to lesson assignments and reporting, you are not alone. Your Account Manager will be available to answer your questions, share best practices, and ensure that your organization stays on the right track.

Creative Success Managers Are Here For You

Every Security Journey customer is assigned a dedicated Customer Success Manager who will guide them throughout their journey.

 

From implementation and learner management to lesson assignments and reporting, you are not alone. Your Customer Success Manager will be available to answer your questions, share best practices, and ensure that your organization stays on the right track.

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Brian Farneth

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Taylor Goss

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