We're Here to Help You Succeed

Our dedicated team will guide you every step of the way, ensuring you get the most out of your Security Journey experience.

Get Support

Access Knowledge Base

Instant In-Platform Support Chat

Admins and learners are able to contact Customer Support through their in-platform chat. Receive a response within 30 seconds on average.

Hands-On Lesson Guidance

Learners can consult with security experts for hands-on lessons, achieving a 98% customer satisfaction rate with live chat support, or they can use Aspen, our AI assistant for code help.

Odyssey Collaboration Group

Collaborate with program admins and security peers to exchange best practices, industry trends, and administrative tips.

Account Managers

Each customer is assigned an Account Manager to assist with setting up, managing, and optimizing their security training.

Your Journey to Success

Security Journey is Here for You

Every Security Journey customer is assigned a dedicated Account Manager who will guide them throughout their journey.

From implementation and learner management to lesson assignments and reporting, you are not alone. Your Account Manager will be available to answer your questions, share best practices, and ensure that your organization stays on the right track.

Going Beyond Support

We’re Your Partner in Success

Whether you're exploring a new feature or troubleshooting a challenge, our customer success resources are designed to empower you every step of the way.

Fast, Friendly Email Support

Expert answers, straight to your inbox—usually within an hour.

Searchable Knowledge Base

Find step-by-step guides, FAQs, and best practices anytime you need them.

Live Chat with a Specialist

Connect in real time for quick, personalized help.

Aspen AI

Use Aspen, our new AI Assistant inside lessons for code help.

Stay Ahead with Regular Updates

Be the first to know about product improvements, new features, and helpful tips.