Published on
Every Monday morning, I get an email from myself.
AI has reviewed my upcoming meetings, looked back at information from previous calls and prepared a summary of what I need to think about during the week.
It is useful. I like it. It saves me time.
It has not transformed the business.
I cannot point to that briefing and say it created a new revenue stream or fundamentally changed how the organization operates. It is a good personal productivity use case.
That is fine. The problem comes when companies collect a lot of those small wins and begin treating them as an AI strategy.
AI transformation requires more than making individual tasks faster. Organizations can create greater value by starting with the business outcome, examining the entire workflow and then deciding where AI can reduce friction, improve decisions or change how the work gets done.
Small AI wins are useful, but they are not transformation
A better email, a faster summary or a quicker presentation can make an employee’s day easier.
Those early uses can also help people become more comfortable with AI. They show employees that the technology can be practical rather than theoretical.
The risk is that the organization becomes satisfied too early.
A clever weekly briefing is visible. Restructuring data, connecting systems and redesigning a cross-functional workflow are much harder.
The easy use case gets demonstrated at a company meeting. The difficult work keeps getting delayed.
Small wins should create momentum. They should not become the destination.
Begin with the business objective
A lot of organizations start with an existing task.
We write this report every week. Can AI write it?
We review this submission. Can AI review it?
We send this message. Can AI generate it?
Sometimes that works. Sometimes it makes the task faster without improving the outcome.
A stronger approach begins by stepping back.
What are we actually trying to accomplish? What steps lead to that result? Where does the work slow down? Where are we making decisions without enough information? Which parts require human judgment?
Once the team understands the objective and the workflow, it can decide where AI creates the most leverage.
That might mean automating a task. It might mean changing the order of the work, gathering information earlier or giving a decision-maker better options.
The workflow may look different once you account for what AI can do.
That is the point.
Treat AI like a business investment
There is another reason so many organizations are stuck in pilots.
They adopted AI without asking the questions they would normally ask before purchasing a major technology.
If I request a new platform, someone usually asks me how I am going to implement it, how success will be measured and what value it should create.
If I cannot prove the value, there is a reasonable chance I will lose the tool.
Who did that with AI?
A lot of companies bought licenses because everyone else was buying licenses. Leaders were worried about falling behind, so access came first and strategy was expected to catch up later.
Now organizations are spending money without being able to prove the return, but they are not going to take AI away from employees either.
Cricket. Cricket.
The good news is that fixing this does not require some magical new AI management theory. We already know how to implement technology properly. We just skipped the steps.
Measure how the work operates today. Define what you want AI to improve. Change the workflow. Measure it again.
The early AI leaders failed earlier
Some organizations look far ahead of the rest of the market.
That does not always mean they made perfect decisions from the beginning.
Often, they adopted AI earlier, experienced the pain earlier and learned earlier. They found out which use cases created noise. They discovered that access did not automatically lead to revenue. They worked through data and workforce problems before everyone else reached them.
The rest of the industry is now entering that learning cycle.
Failure is part of developing capability. The important part is whether the organization uses the failure to change its approach.
The companies that move beyond pilot purgatory will not necessarily be the companies with the most AI tools.
They will be the ones that decide what they are trying to improve and then redesign the work around that outcome.
Frequently Asked Questions About AI Workflow Redesign
What is AI workflow redesign?
Why isn't AI task automation enough?
How should companies identify valuable AI use cases?
How should companies measure AI workflow improvements?
Recent posts by Michael Burch
Redesign the Workflow, Not the Task
Every Monday morning, I get an email from myself. AI has reviewed my upcoming ...
AI Fluency Is Not Truth
Early in my work with AI, I was researching security tools for software developers. ...
AI Does Not Stand for Automation Intelligence
AI does not stand for automation intelligence. I say that partly as a joke, but it ...